Beginning therapy works best when expectations are clear for both clients and therapists. The following policies help sessions run smoothly and protect the therapeutic space for everyone involved

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APPOINTMENT CANCELLATIONS

If you need to canel or reschedule a session, please provide at least 24 hours' notice. Late cancellations or missed appointment may incur a $45 late cancellation/administrative fee.

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This policy allows appointment times to be offered to other clients who may be waiting for care.

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TELEHEALTH SESSIONS

Telehealth sessions follow the same clinical standards and confidentiality expectations as in-person therapy and are conducted through a secure, HIPAA-compliant video platform. Clients are responsible for joining sessions from a private, quiet location in the State of North Carolina, where confidentiality can be maintained.

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Please plan to:

• Log in 2 - 5 minutes before your scheduled session

• Use a device with a stable internet connection

• Ensure your device is charged

• Use headphones when possible for privacy

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If technical difficulties occur, the therapist may attempt to reconnect or continue the session by phone when appropriate.

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Telehealth services are available to clients physically located in North Carolina at the time of the session. If you are out of the State of North Carolina, your session must be cancelled, and we cannot continue your sessions until you return to North Carolina.

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THERAPY PORTAL APPOINTMENT REQUEST & TELEHEALTH LINK

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PAYMENT POLICY

Payment is securely processed through Ivy Pay on the morning of your scheduled session unless other arrangements have been made in advance.

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If a payment method on file is declined, clients will be contacted to update payment information. Payment must be successfully processed prior to the session in order to hold the appointment and not to incur a $45 late cancellation/administrative fee.

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CONFIDENTIALITY

Your privacy is an essential part of therapy. All sessions are confidential, with the exception of legally required reporting situations such as:

• Risk of harm to self or others

• Suspected abuse or neglect of vulnerable populations

• Court orders or legal requirements

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Confidentiality policies will be reviewed in detail during the intake process, so you understand your rights and protections.

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COMMUNICATION BETWEEN SESSIONS

Inner Healing Family Therapy, PLLC is not a crisis service. Email and phone communications are intended for scheduling and administrative purposes only.

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If you are experiencing a mental health emergency, please call 988, 911, or go to the nearest emergency room.

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COLLABORATIVE CARE

Therapy is most effective when clients attend sessions consistently and participate in the therapeutic process. Progress happens over time through reflection, practice, and relationship.

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Our goal is to create a therapeutic space grounded in trust, respect, safety, and relational healing.